Privacy Policy

1. Introduction

Welcome to Clickmate Lifecare. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our services, you consent to this Privacy Policy.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email, phone number, gender, date of birth.
  • Location Data: Coordinates of users for providing expert recommendations within their area.
  • Expert Information: Bank details for payment purposes.

3. How We Collect Information

We collect information directly from you when you fill out forms on our website. We do not use third-party services or cookies for data collection.

4. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and manage our services.
  • To facilitate bookings and transactions with experts.
  • To improve our services and user experience.
  • To process payments to experts.
  • To communicate with you, including sending confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
  • To personalize your experience and deliver content and product offerings relevant to your interests, including targeted offers and ads through our website, third-party sites, and via email or text message (with your consent, where required by law).

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: We may process your data if you have given us specific consent to use your personal information in a certain way.
  • Performance of a Contract: We may process your personal information to fulfill the terms of our contract with you.
  • Legal Obligations: We may process your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
  • Legitimate Interests: We may process your information where it is reasonably necessary to achieve our legitimate business interests.

6. Data Sharing and Disclosure

We may share your information as follows:

  • User Data: Location coordinates are shared with the experts you book after completing a transaction. We do not transfer your personal information to anyone without your permission.
  • Expert Data: Bank details are used solely for payment processing and are not shared with any third parties.
  • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These services may include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We only share your information with these third parties in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

7. Data Protection

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

  • Encryption: Bank details and other private data are encrypted.
  • Access Controls: We maintain a security and authorization policy for access to our systems, which is updated periodically.
  • Regular Audits: We conduct regular security audits and assessments to ensure our systems and processes remain secure.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

9. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Access: You have the right to request access to your personal information.
  • Correction: You have the right to request that we correct any inaccuracies in your personal information.
  • Deletion: You have the right to request the deletion of your personal information.
  • Objection: You have the right to object to the processing of your personal information.
  • Restriction: You have the right to request the restriction of processing your personal information.
  • Portability: You have the right to request the transfer of your personal information to another party.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Clickmate Lifecare
clickmatelifecare2023@gmail.com
(+91) 77105-54497